Returns & Refunds
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Not Eligible For Returns:
·Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
·Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at rdacustomerservice@gmail.com
Not Eligible For Refunds:
Sale/Discounted items (if applicable). Only regular priced items may be refunded, unfortunately sale/discounted items cannot be refunded, instead store credit will be given.
If a package updates to Delivered, we are no longer responsible for the items shipping process or tracking. It is the sole responsibility of the customer if the item is not at the address the customer established on the shipping label. We will not be giving any returns or refunds on any items that customers give claims were not delivered if the tracking information is updated to Delivered.
Exchanges (if applicable)
We only replace items if they are defective or damaged at the fault of Raven Diamond Art LLC. Please send pictures and description of the damaged or defective item you need to exchange for the exact same item, to our customer support email at: customerservice@ravendiamondart.com
*Due to limited stock on certain Raven Diamond Art kits, we can not always guarantee to be able to exchange out kits. If this is the case, we will instead give a full refund once the damaged or defective art kit has been returned back to Raven Diamond Art LLC.
Shipping Returns
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
FAQ Regarding Returns:
What the user is required to do
The first step to get your refund process started is to get in contact with our customer service team at customerservice@ravendiamondart.com.
They will provide you with additional information and any questions you may have.
Under what circumstances you offer returns and refunds
The item must be unused. You must have the receipt. After you make a purchase from us the receipt is emailed to you.
Time-frame in which you accept returns
We accept all returns within 30 Days if the item meets all requirements.
When your user can expect a refund
Once the refund has been processed it can take up to 3 to 5 days for the credit to show up. This all depends on your banks processing.
